How to Resolve Conflict in Your Team

Despite a leader’s best intentions, it’s impossible to avoid conflict. Great leaders are never satisfied with maintaining the status quo. Instead, they push their teams improved performance. As agents of change, leaders should naturally expect to encounter push back and outright resistance from time to time. So, what do you need to know about conflict…

Connect and Lead Through Relationships

Striving to be a good leader is something we all do on a daily basis and, as the pressure mounts to be continually innovative, leaders are looking for alternative ideas. However, did you know the connections you make with your team can be the difference between a good leader and a great one? Think about…

Clash Between the Brain and Customer Service

Clash Between the Brain and Customer Service! We’ve all been there. We’ve bent over backwards to provide the best customer service humanly possible and yet still it hasn’t been enough. The customer has left without making a purchase or worse, has complained about “poor service.” You stand there wondering what else you could have done…

Building a Pipeline to Gender Equality (Free Ebooks!)

We know about the glass ceiling, and how that is or was, considered a barrier to women achieving their career and leadership goals, but what else is blocking the pipeline to female leadership? It’s easy to blame breaks in employment due to having children and going on maternity leave, but these pauses don’t need to…

Brain Breaks

This morning I was running late, it was raining and was racing to chair a Leadership Summit. My brain was overwhelmed, distracted and I was doing 3 things at once. And you guessed it, I lost focus and drove into the curb and massive FLAT TYRE! UGH! Slow down you move too fast, got to…

Brain Based Decision Making

The ability to take decisive action, to make sound, unbiased decisions, is a key skill that effective leaders use multiple times each day. When we think about the key components and processes of sound decision making, most of us tend to first think of our brain’s ability to use logic and reason to examine the…