How to Resolve Conflict in Your Team

Despite a leader’s best intentions, it’s impossible to avoid conflict. Great leaders are never satisfied with maintaining the status quo. Instead, they push their teams improved performance. As agents of change, leaders should naturally expect to encounter push back and outright resistance from time to time. So, what do you need to know about conflict…

Clash Between the Brain and Customer Service

Clash Between the Brain and Customer Service! We’ve all been there. We’ve bent over backwards to provide the best customer service humanly possible and yet still it hasn’t been enough. The customer has left without making a purchase or worse, has complained about “poor service.” You stand there wondering what else you could have done…

7 Key Trends – Neuroscience of Leadership

2018 will be a year of change so it promises to be very exciting. While there are many possibilities ahead, here are seven of the key trends I see impacting our workplaces this year. The increasing importance of social development at work: Our social group was for the company as well as for self-protection. We…

Fast Track Your Leadership

I remember when I was little driving from Brisbane to Cairns with my family. I was sitting in the back being my inpatient self (this hasn’t changed) and saying to my parents literally every 5 minutes – “Are we there yet?” This is an interesting memory for me when I started my career as I…

Why your business isn’t as gender inclusive as you think, and how to change that.

‘’How gender inclusive is your business?’’ ‘’It’s very inclusive. About 50% of our employees are women. We have a new policy which encourages female recruitment.’’ ‘’That’s great! How many women do you have on your board?’’ ‘’Oh. One.’’ ‘’And how many female execs do you have?’’ ‘’Umm…one.’’ ‘’OK. What about your senior leadership team? What…

If social media influences your decisions, you’re probably stuffing up.

Social media is an amazing tool for gathering information and for gauging the mood out there in the real world. Or is it? How often do we see comments these days about the lack of transparency on Facebook or Twitter? I regularly see people – or even memes – reminding people not to be jealous…

Keeping our Workmates Safe…!

What would be your last word? Recently, I spoke at a breakfast in front of 12 leaders as well as on a Rail Project in front of 140 staff in Brisbane on Keeping our Workmates safe and understanding safety and the brain. We all learnt some powerful insights into how our brains function and how…

The Future of HR

What is the real future of HR? And what does that mean for leadership in the Human Resources sector? It has long been the responsibility of Human Resources (HR) for finding the right people for their organisations. In addition to recruiting top talent, HR has traditionally been responsible for training and development, as well as…

Why leaders must be authentic

Authenticity can transform a good leader into a great one as the ability to be authentic in a leadership role can, in turn, foster the development of authenticity in others. You may know leaders who show the opposite traits of authenticity?  They are the leaders who tell people what they want to hear, often saying…

The Jerk!

They are real. They are out there. We have worked with them, for them and lead them. For whatever reason provenance has deemed necessary, there will often be that one person in a working environment that no amount of coaching or compassion will breach. These narcissistic jerks cause disruption, anxiety, pressure, and even hostile work…